Onboarding

We provide a dedicated Implementation & Onboarding Lead to get you, your team and your learners on the platform quickly and comfortably. This individual will:

Setup a kick-off call to discuss your goals and strategy.
Provide you with materials to aid in your planning decisions such as programs, topics, scenarios and grading criteria.
Provide you with sample internal communications to build excitement.
Setup your site and provide sample videos to practice with.
Train your admins and mentors on how to navigate the system, create and grade role plays and add users and groups.
Provide your learners micro tutorial videos to get into the system
Perform a quality assurance check before your launch

How long does a kick-off meeting take?

Normally, a kick-off meeting takes 60 minutes.

How long does Administrator & Mentor training take?

Typically, our training sessions are one hour long and you are taken through creating, grading, and promoting programs, topics and role-plays, creating users, groups, and mentors, metrics and site settings.

Can Rehearsal be used for more than role-plays?

Yes! Think of Rehearsal as a practice platform for all communication skills. From simple ask and answer questions, to practicing detailed presentations; uses for Rehearsal are expanding every month.

What’s involved in creating a scenario?

Scenarios require several assets: a description, a document file (optional) related to the scenario, a video file or capture, and grading criteria. Time will be spent writing the instructions to set the stage for the scenario, along with possibly creating a script for the person presenting the scenario video to ensure precise verbiage.

How long does it take to setup a scenario?

Setting up a scenario can happen as quickly as 3-5 minutes. Designing a good scenario will take around 20 minutes to fully scope out all aspects. Creation of a great scenario can take up to an hour.

Who grades the scenario?

Mentors can leave written and/or video feedback, comment and/or prompt for a new response. When ready they score based on grading criteria established. Any user can be given mentor status to any group. The Administrator(s) assigns this status.

Can Mentors see and grade other responses for groups they are not assigned to?

No, they cannot. E.g. Department Leads who are mentors for their own groups will not see or be able to grade responses for other groups. Admins can see and grade everything.

Can learners see other people’s responses or coaching feedback?

No. Only scenarios that are promoted to the Leaderboard can be viewed by learners. Admins and mentors decide on promotion and can write a note about the scenario.

How are scenarios accessed?

Learners have a unique username and password to log in, and see only the scenarios assigned to their groups. Learners record a response and submit. Mentors are then notified via email.

How long does it take to setup a scenario?

That completely depends on the scenario. Practicing an elevator pitch is fast, practicing a PowerPoint presentation is longer. However, for processing, it takes about 10-15 seconds for a recorded video to be ready after you stop recording, review it and submit it.

What maintenance is involved with Rehearsal?

We have minor releases every 4-6 weeks. As we are a SaaS-based solution, no action is required on your part. You will receive release notes.

What do you recommend for initial rollout?

That’s a big question that varies by customer. Generally, this depends on your situation and audience e.g sales, customer service, etc.

What do you recommend for ongoing engagement?

We suggest rolling out 2-3 new scenarios every three weeks, followed by Coaching and Leaderboard recognition. Scenarios can be a compliment to your training plans surrounding new products, events, marketing campaigns, customer policy changes, etc.

What devices does Rehearsal work on?

Learners can use webcam-enabled computers and laptops, tablets and smart phones. Our development teams test on multiple platforms and devices.